Thanks for purchasing our products/Item at  operated by FocalPoint Imperial Inc. Your charges will appear on your card as "kitcheninnovationshub"

If you are not entirely satisfied with your purchase, we’re here to help. You are under certain conditions. We invite you to read the conditions explained in more details below, in order to see the condition that applies to your situation, while following the correct procedure.  


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You can return your product/item on below mentioned address:
FocalPoint Imperial Inc.
201 Alston Blvd.,
Ste C. Unit 519, Hampstead,
NC 28443

Once we receive your product/Item, we will examine it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit/debit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 30 calendar days of your purchase.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


 After the 30-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us at or do not hesitate to call us on

Working days (Mon – Friday)
(09:00 AM TO 06:00 PM as per EST)